At Sound For Ears, we value your trust and aim to provide you with high-quality hearing devices, ear machines, accessories, and therapy-related products.
We understand that sometimes returns or replacements may be required, and we are here to help you with a smooth process.
For any assistance, please contact us at:
📞 +91-8889990152
📧 support@soundforears.in
- Products Eligible for Return / Replacement
You may request a return or replacement under the following conditions:
1.1 Damaged or Defective Product
If you receive a damaged, defective, or non-functional product, you must notify us within 48 hours of delivery with clear photos/videos of the issue.
1.2 Wrong Product Delivered
If the product delivered is different from what you ordered, we will replace it at no extra cost.
1.3 Manufacturing Defect
If the product has a technical/manufacturing issue, it will be checked by our technical team.
Approved cases will be eligible for replacement.
❌ 2. Products NOT Eligible for Return
Due to hygiene, safety, and medical reasons, the following items cannot be returned once opened or used:
Hearing aids / ear machines
Ear tips & ear molds
Batteries
Hearing aid accessories (opened/sealed broken)
Therapy tools or devices used physically
Custom-fit items (ear molds, personalized equipment)
Note:
Return is NOT accepted if the device has been used, damaged, modified, or tampered with.
- Return/Replacement Window
Returns must be requested within 7 days of delivery.
Beyond this period, only warranty support is available.
- Refund Process
Refund will be processed only when:
Product is returned in original condition
All accessories, manuals & box are included
Product passes quality inspection
Refund Method:
Refund will be issued to the original payment method within 5–7 business days after approval.
- Warranty Coverage
Many hearing devices come with:
1–2 years manufacturer warranty
Warranty applies only to manufacturing defects
Warranty does NOT cover physical damage, moisture damage, or wear & tear
Contact us for warranty support at:
📞 +91-8889990152
📧 support@soundforears.in
- Cancellation Policy
Orders can be cancelled before shipping.
Once shipped, the order cannot be cancelled but may be eligible for replacement (based on conditions above).
- How to Request a Return or Replacement
You can raise a request through:
✔ Phone: +91-8889990152
✔ Email: support@soundforears.in
✔ Website contact/return form (if available)
Please share:
Order ID
Registered mobile number
Product photos/video
Reason for return
Our team will verify and respond within 24–48 hours.
- Important Notes
Return shipping instructions will be provided after approval.
In some cases, pickup availability may depend on your location.
Returns without prior approval will not be accepted.
📌 Questions? We’re Here to Help
If you need assistance with your order, return, replacement or warranty, reach us anytime:
📞 +91-8889990152
📧 support@soundforears.in
Your satisfaction and hearing comfort are our priority.
Sound For Ears – Hear Better, Live Better.